1. Confirm if the machine has been idle for a while.
2. If the machine has been active, check Mata Device's power cord and network cable.
Mata Device Connections
Double-check the power and data cord
Machine Connections
Double-check the power and data cord
Wall Connections
Double-check the power connection
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3. Reboot the device if necessary.
If the above did not remove the issue, there may be changes in the shop's network or environment.
Typical reasons:
Network IP changes,
Machine grounding issue or power surges,
Wifi credential changes.
Contact Mata and the issue will be removed in 24 hours.